Here’s a simple formula you can use to craft any type of email request: 1. Start with Empathy “I’m so sorry to keep going back and forth on this. Their management is putting me in a tight spot.” Empathy is likely the strongest tool in communication. Use it. 2. Ask Your Request “Is there any way you’d be interested in giving the buyers the $5,000 credit they’re asking for or any other solution we may want to try?” This request is softened by the language choice. There’s also implied joint responsibility in “we may want to try?” 3. Add Your Fluff/Positivity “It was so great seeing you the other day!” Most people start with the fluff. Instead, I recommend keeping it to the end. Writing emails this way makes you come across as much more authentic and less canned. What are some of your email tips? Send them over to me! |